1. How long does shipping take?
Shipping times typically range from 10 to 25 business days, depending on your location. You will receive a full tracking number, which allows you to monitor your order and track its estimated delivery date.
2. How is shipping cost calculated?
The shipping cost is determined based on the volume and weight of your package rather than the number of products. This helps us keep our logistics costs lower than many other platforms. The shipping cost displayed on the product page, below the SKU, is an estimated cost for a single item. Please note that this amount may adjust if you purchase multiple items, as the system calculates the shipping costs based on the total weight of your package.
3. Which countries do you ship to?
We offer shipping to all major countries, including the United States.
4. Which couriers do you work with?
We partner with the following reliable courier services for deliveries:
DHL – DHL International GmbH is a global courier, package delivery, and express mail service. Visit DHL
FedEx – FedEx Corporation is a multinational delivery services company. Visit FedEx
UPS – United Parcel Service (UPS) is a multinational shipping and receiving service provider. Visit UPS
USPS – The United States Postal Service (USPS), also known as the Post Office or U.S. Mail. Visit USPS
5. Do you offer express shipping?
Yes, we offer express shipping options. We recommend using UPS for express deliveries due to its competitive pricing and excellent service.
6. What is the estimated delivery time?
Delivery times vary depending on the destination. You can view the estimated delivery time directly on the product page.
7. Will my order be shipped separately?
Typically, we will ship all items for a single order together, or ship orders with the same recipient and address together. In certain cases, if some items arrive earlier, we will dispatch the available products first to ensure you receive part of your order within a reasonable timeframe. The remaining items will be shipped at no additional shipping cost.
8. How can I track the status of my order?
To track your order, simply follow these steps:
- Log in to your account and go to your order list.
- Enter your tracking information in the provided box and click “Track My Orders.”